The minutes spent in a waiting room are often long and anxiety-inducing in a clinic or hospital. Offering patients and their families a phone charging service allows them to pass the time and remain reachable at all times during their wait or consultation. At The Keepers, we develop secure and self-contained services that require no construction work and are quick and easy to install. We have developed a phone charging station service for patients and their families that improves service and the quality of care in clinics and hospitals: the Keeper Flash.
To improve the waiting experience in clinic and hospital waiting rooms, we developed our Keeper Flash phone charging station based on our clients' specifications, ensuring it best meets the needs of a waiting room and addresses the challenges related to customer service and security. Through on-site observation, we identified a gap in existing charging locker solutions.
Therefore, to meet all smartphone charging needs, we designed our station with two components:
This hybrid solution improves service for all users in a secure manner, both those who don't have their cable with them and those who wish to keep their phone while charging.
All-inclusive service quality: real-time monitoring, integrated 24/7 telephone support, and replacement of worn and obsolete cables. The service is autonomous and always operational; your teams have absolutely nothing to do and are not involved.
Maximum security to ensure the safety of phones inside the charging lockers:
Hybrid use: the option to leave your phone in the secure charging lockers (Flash&Go), but also to charge via external charging cables (Flash&Use) for those who wish to continue using their phone while charging (50%).
Data collection: detailed monthly reports to allow you to measure the service's effectiveness; a survey module directly integrated into the interface to interact with users and gather their feedback.
Our solution complements existing charging areas because:
Thanks to integrated charging cables, users don't need to carry their own charging cables, making the service accessible to everyone.
Our phone charging station helps alleviate congestion in high-demand charging areas, as users don't need to stay near their phones.
The service is easily identifiable and projects an innovative image for the clinic or hospital.
The survey module allows for real-time interaction with users to improve their experience.
Our phone charging station was developed based on customer feedback to meet specific requirements with targeted innovations:
The ability to charge phones using external charging cables (Flash&Use) for users who want to continue using their phones while charging (this applies to half of our users).
Free 24/7 telephone support directly on the machine to provide a fully autonomous service. Your staff is therefore not involved.
A question asked at the end of each use allows you to conduct studies, the results of which are reported to you monthly. Responses are collected immediately (fresh) and by a machine (neutral), making it easier for users to provide feedback.
In addition, take advantage of The Keepers' multi-service approach with our other innovations for clinics and hospitals to enhance the user experience in your facility!
hello@thekeepers.io
+33 1 84 19 37 90