With the rise of online shopping, customer satisfaction has become a major challenge for attracting customers to physical stores. Efforts are being made to improve customer service and increase comfort in brick-and-mortar stores. Following this approach, at The Keepers, we develop innovative customer services to revolutionize the shopping experience, differentiate ourselves from the competition, and build customer loyalty. We have developed a mobile phone charging station service for stores and large specialty retail outlets: the Keeper Flash.
As retail specialists, we developed our phone charging station, the Keeper Flash, based on our clients' specifications to best meet the needs of stores and supermarkets. Through field observation, we identified a gap in existing charging locker solutions. Therefore, to meet all smartphone charging needs, we designed our station with two components:
Flash&Go - Secure charging lockers: your customers' phones are placed inside while charging.
Flash&Use - External charging cables: your customers can use their phones while charging.
This hybrid solution improves the experience for everyone, both those who don't have their cable with them and those who wish to keep their phone while it charges.
Optimal service quality: real-time monitoring, integrated 24/7 telephone support, and replacement of worn and obsolete cables. The service is autonomous and always operational; your teams have absolutely nothing to do.
Data collection: detailed monthly reports to help you measure the service's effectiveness; a survey module (successes) directly integrated into the interface for interacting with your customers.
Maximum security to ensure the safety of phones inside the charging lockers:
Our solution offers several advantages over charging stations with readily available outlets:
Thanks to integrated charging cables, customers don't need to carry their own charging cables, making the service accessible to everyone.
You see a direct return on investment: your customers can use the charging time to shop in-store and don't need to stay near their phones.
The service is easily identifiable and projects an innovative image for the store.
The customer survey module allows for real-time interaction with customers to gather their feedback and improve their in-store experience.
Our phone charging station was developed specifically for retail and specialty stores, meeting a set of specifications with specific innovations:
The option to charge phones using external charging cables (Flash&Use) for your customers who want to continue using their phones while charging (this applies to half of all users).
Free 24/7 telephone support directly on the machine to provide a completely autonomous service. This eliminates the need for store staff to be involved.
A question asked at the end of each use allows you to conduct surveys, the results of which are reported to you monthly. Responses are collected immediately (fresh) and by a machine (neutral), making it easier for users to provide feedback.
In addition, benefit from The Keepers' multi-service approach with our other innovations for specialty stores and supermarkets, such as the motorcycle helmet locker (jet helmet) or our connected hand sanitizer dispenser (datastation).
*The 3-in-1 version with portable batteries is also available: The Keeper Flash 360.
hello@thekeepers.io
+33 1 84 19 37 90
