With the rise of online commerce and an increasingly competitive sector, improving customer service and the shopping experience has become a major challenge for a shopping mall manager. Internal solutions to increase comfort are being put in place and living spaces are becoming more and more innovative and connected. With this in mind, we are developing innovative services at The Keepers in order to improve the image of the shopping center, to differentiate itself from the competition and thus build customer loyalty. We have developed a leading phone charging station service in the shopping center sector: Keeper Flash.
Retail specialists, we developed our [Keeper Flash] (flash) phone charging station based on our customers' specifications, in order to best meet the needs of a shopping center. Thanks to field observation, we noticed a gap in existing charging locker solutions. Also, to meet all smartphone charging needs, we have designed our terminal with two parts:
Flash&Go - Secure charging lockers: your visitors' phones are stored while charging.
Flash&Use - External charging cables: your visitors can use their phone while charging.
This hybrid solution makes it possible to improve the reception of all audiences, both those who do not have their cable with them but also those wishing to keep their phone during charging time.
Optimal quality of service: real-time monitoring, integrated 24/7 telephone assistance, replacement of worn and obsolete cables. The service is autonomous and always functional, your teams have absolutely nothing to do.
Data collection: detailed monthly reports to allow you to measure the correct sizing of the service; survey module directly integrated into the interface to interact with your visitors.
Maximum security to keep phones safe inside charging lockers:
Our solution is complementary to existing rest areas with sockets because:
Thanks to the integrated charging cables, the customer does not need to carry their charging cable: everyone can therefore use the service.
Our phone charging station helps relieve congestion in rest areas that may be saturated: the customer does not need to stay next to their phone.
You have a direct return on investment: your customers benefit from the charging time to consume and go to the stores.
The service is easy to identify and gives an innovative image to your commercial gallery.
The customer survey module for shopping centers allows you to collect data and interact in real time with visitors.
Our phone charging station was developed specifically for shopping malls, based on their feedback, to meet specifications with specific innovations:
The possibility of recharging your phone on external charging cables (Flash&Use) for your customers who want to continue using their phone while charging (concerns half of users).
Free 24/7 telephone assistance directly on the machine to offer a completely autonomous service. The site teams are therefore not called upon.
A question asked at the end of use which allows you to carry out marketing studies, the results of which are reported to you monthly. The responses are collected directly (fresh) and by a machine (neutral), so the user is better able to give feedback.
In addition to that, benefit from The Keepers multi-service effect on our other innovations for shopping centers in shopping centers: survey terminal, ticketing for football clubs or tourist areas , motorcycle helmet locker…
*The 3-in-1 version with portable batteries is also available: The Keeper Flash 360.
[email protected]
+33 1 84 19 37 90
