With the rise of online shopping and an increasingly competitive sector, improving customer service and the shopping experience has become a major challenge for shopping mall managers. Internal solutions to enhance comfort are being implemented, and shopping spaces are becoming increasingly innovative and connected. Following this logic, at The Keepers, we develop innovative services to improve the image of the shopping center, differentiate it from the competition, and thus build customer loyalty. We have developed a leading mobile phone charging station service for the shopping center sector: the Keeper Flash.
As retail specialists, we developed our Keeper Flash phone charging station based on our clients' specifications, to best meet the needs of a shopping center. Through field observation, we identified a gap in existing charging locker solutions. Therefore, to meet all smartphone charging needs, we designed our station with two components:
Flash&Go - Secure charging lockers: your visitors' phones are placed inside while charging.
Flash&Use - External charging cables: your visitors can use their phones while charging.
This hybrid solution improves the experience for all users, both those who don't have their cables with them and those who wish to keep their phones while charging.
Optimal service quality: real-time monitoring, integrated 24/7 telephone support, and replacement of worn and obsolete cables. The service is autonomous and always operational; your teams have absolutely nothing to do.
Data collection: detailed monthly reports to help you measure the service's effectiveness; a survey module (successes) directly integrated into the interface for interacting with your visitors.
Maximum security to ensure the safety of phones inside the charging lockers:
code cache,
privacy filter,
random keypad.
Our solution complements existing rest areas with power outlets because:
Thanks to integrated charging cables, customers don't need to carry their own charging cables: everyone can use the service.
Our phone charging station helps alleviate congestion in rest areas that can become overcrowded: customers don't need to stay near their phones.
You get a direct return on investment: your customers use the charging time to shop and browse the stores.
The service is easy to identify and gives your shopping center an innovative image.
The customer survey module for shopping centers allows you to collect data and interact with visitors in real time.
Our phone charging station was developed specifically for shopping mall arcades, based on customer feedback, to meet specific requirements with unique innovations:
The option to charge phones using external charging cables (Flash&Use) for customers who want to continue using their phones while charging (this applies to half of all users).
Free 24/7 telephone support directly on the machine, providing a completely autonomous service. This eliminates the need for on-site staff to contact the station.
A question asked at the end of each use allows you to conduct market research, with results reported to you monthly. Responses are collected immediately (fresh) and by a machine (neutral), making it easier for users to provide feedback.
In addition, take advantage of The Keepers' multi-service capabilities across our other innovations for shopping mall arcades: survey kiosk, ticketing station for football clubs or tourist areas, motorcycle helmet storage...
*The 3-in-1 version with portable batteries is also available: The Keeper Flash 360.
hello@thekeepers.io
+33 1 84 19 37 90
