With the rise of online commerce and an increasingly competitive sector, improving customer service and the shopping experience has become a major challenge for a shopping center manager. Internal solutions to increase comfort are being implemented, and living spaces are becoming increasingly innovative and connected. With this in mind, at The Keepers, we are developing innovative services to improve the shopping center's image, differentiate ourselves from the competition, and thus build customer loyalty. We have developed a leading phone charging station service in the shopping center sector: the Keeper Flash.
As retail specialists, we developed our Keeper Flash phone charging station based on our clients' specifications to best meet the needs of a shopping center. Through field observation, we identified a gap in existing charging locker solutions. Therefore, to meet all smartphone charging needs, we designed our station with two components:
Flash&Go - Secure charging lockers: Your visitors' phones are left on the charging station while charging.
Flash&Use - Outdoor charging cables: Your visitors can use their phones while charging.
This hybrid solution improves customer service for all types of customers, both those who don't have their cable with them and those who want to keep their phones while charging.
Optimal service quality: real-time monitoring, integrated 24/7 telephone support, replacement of worn and obsolete cables. The service is autonomous and always functional, so your teams don't have to do anything.
Data collection: detailed monthly reports to allow you to measure the proper sizing of the service; [survey module] (successes) directly integrated into the interface to interact with your visitors.
Maximum security to ensure the safety of phones inside the charging lockers:
Our solution complements existing rest areas with outlets because:
Thanks to integrated charging cables, customers don't need to carry their own charging cable: everyone can therefore use the service.
Our phone charging station helps relieve congestion in rest areas that can become overcrowded: customers don't need to stay next to their phone.
You get a direct return on investment: your customers use the charging time to shop and shop.
The service is easy to identify and gives your shopping center an innovative image.
The customer survey module (success) for shopping centers allows you to collect data and interact with visitors in real time.
Our phone charging station was developed specifically for shopping malls, based on customer feedback, to meet specific specifications with specific innovations:
The ability to charge your phone using external charging cables (Flash & Use) for your customers who want to continue using their phone while charging (affects half of users).
Free 24/7 telephone support directly at the machine to offer a completely autonomous service. This eliminates the need for on-site staff.
A question is asked at the end of use, allowing you to conduct marketing research, the results of which are reported to you monthly. Responses are collected while the device is charging (fresh) and by a machine (neutral), so the user is more likely to provide feedback.
In addition, benefit from The Keepers multi-service effect on our other innovations for shopping malls: [survey kiosk] (datastation), [ticketing for football clubs or tourist areas] (ticketstation), [motorcycle helmet locker] (jet), etc.
*The 3-in-1 version with portable batteries is also available: The [Keeper Flash 360] (flash).
[email protected]
+33 1 84 19 37 90
