With the rise of e-commerce and increased competition in the retail sector, improving customer service and the shopping experience is more crucial than ever for shopping centers. Implementing services that enhance customer comfort and peace of mind has become essential, while everyday living spaces are becoming increasingly innovative and connected. With this in mind, at The Keepers, we have developed innovative services to help improve the image of shopping centers and malls, differentiate themselves from the competition, and build customer loyalty. One of our flagship products is the Keeper Flash 360 mobile phone charging station with portable battery loaner.
As retail specialists, we designed our phone charging station, the Keeper Flash 360, based on our clients' requirements to optimally meet the needs of shopping centers. Following field observations, we identified gaps in existing charging locker and portable battery solutions.
To meet all smartphone charging needs, our station consists of three parts:
Secure charging lockers: Your visitors' phones are placed inside while charging. (4 slots - 25% of average usage)
External charging cables: Your visitors can use their phones while charging. (2 slots - 35% of average usage)
Portable batteries: Your visitors can charge their phones while keeping them with them during their shopping trip. (12 batteries - 40% of average usage)
This hybrid solution aims to improve the user experience for all users, both those who don't have their cable with them and those who wish to keep their phone while charging.
Optimal service quality: real-time monitoring, integrated 24/7 telephone support, and replacement of worn and obsolete cables. The service is self-contained, guaranteeing continuous operation without intervention from your teams.
Data collection: detailed monthly reports on service usage; a customizable survey module (successes) integrated into the interface to interact with your visitors and collect opt-in data.
Maximum security: to ensure the security of phones in charging lockers, we have integrated a code cache, a privacy filter, and a random keypad. For portable batteries, deposits are not made by credit card but by phone number.
Hybrid use: whether it's secure lockers, external batteries, or self-service cables, there's a solution for all types of customers and all situations. Each charging station is equipped with an iPhone cable, USB B, and USB C to accommodate all smartphones.
Our solution complements existing rest areas with power outlets:
Thanks to integrated charging cables, customers don't need to carry their own charging cables, making the service accessible to everyone.
The phone charging station with portable batteries helps alleviate congestion in often overcrowded rest areas by freeing customers from having to stay near their phones.
You benefit from a direct return on investment, as your customers can use the charging time to shop and browse the stores.
The service is easily identifiable, user-friendly, and gives the shopping center a modern image.
The customer survey module (successes) for shopping centers enables real-time data collection and direct interaction with visitors while they are on-site.
In summary, the Flash 360 charging station is the only kiosk to combine three types of charging (external batteries, lockers, and self-service cables) and offer the possibility of developing your own surveys. Developed specifically for shopping malls and retail centers, we can encourage your customers to leave Google reviews, follow you on social media, and boost loyalty program sign-ups.
In addition, take advantage of The Keepers' multi-service effect with our other innovations such as the motorcycle helmet storage, the hand sanitizer dispenser, and the physical ticketing 2.0. All these innovations, like the phone charging station with external batteries*, were created to seamlessly integrate into the service offerings of shopping malls and retail centers.
*The charging station without portable batteries is also available: the Keeper Flash.
hello@thekeepers.io
+33 1 84 19 37 90
