In an increasingly connected world, smartphones have become indispensable tools in the consumer purchasing journey. Whether for research, comparison, or even payment (43% of smartphone users use them to pay), smartphones play a significant role in the world of physical retail. Simultaneously, improving the visitor experience is a key driver of attractiveness for retailers. At The Keepers, we have therefore developed an innovative 3-in-1 digital solution to enhance the visitor experience and keep them constantly connected. The Keeper Flash 360, our phone charging station with portable batteries, secure lockers, and self-service cables, is the most comprehensive solution on the market for large specialty stores.
Whether you're a medium-sized or large specialty store, if you welcome the public, it's essential to focus on the customer experience. The services offered to visitors are a real driver of customer satisfaction and loyalty. They go beyond simple commercial transactions and are important tools for elevating the customer experience to a higher level. By proactively responding to your visitors' needs, you can differentiate yourself from your competitors. Today, many public venues offer their customers services such as hand sanitizer dispensers, free Wi-Fi, luggage storage, and phone charging stations (secure lockers, portable chargers, etc.) to stand out from the competition.
"External batteries have become essential to offer to your visitors in order to attract and retain a young and dynamic clientele. These offer many advantages:
Increase the average time spent on site (and therefore the average basket).
Allow spontaneous interactions with your customers.
Adapts to all devices (thanks to 3 types of cables).
Allow your customers to maintain their mobility because they work without being plugged into an outlet and are easy to take anywhere."
To enhance the customer experience and visitor experience, we developed our phone charging station: the Keeper Flash 360. Through field observations, we identified a gap in existing phone charging solutions. Therefore, to meet all charging needs, we designed our station with three distinct components:
Portable batteries: Visitors can borrow a portable battery to stay connected during their visit, requiring only their phone number as a deposit.
Secure charging lockers: Visitors' phones are placed in lockers secured with a code chosen by the user while charging.
Outdoor charging cables: Visitors can use their phones while charging thanks to the self-service cables.
This hybrid solution provides a comprehensive and suitable charging solution for all users in a secure manner.
An all-inclusive service: real-time monitoring, integrated 24/7 telephone support, and replacement of worn and obsolete cables. The service is autonomous and always operational; your teams have absolutely nothing to do and are not involved.
Maximum security: to ensure the security of phones inside the charging lockers, the machine is equipped with a code cover, a privacy filter, and a random keypad.
Hybrid use: the option to leave your phone in the secure charging lockers (25% of uses on average), borrow a portable battery (40% of uses on average), or charge your device using the external charging cables (35% of uses on average).
Data collection: detailed monthly reports, customizable survey module (successes) directly integrated into the interface to interact with users and gather their feedback.
*The charging station without portable batteries is also available: the Keeper Flash 360.
hello@thekeepers.io
+33 1 84 19 37 90
