In an increasingly connected world, smartphones have become essential tools in the consumer purchasing journey. Whether for information, comparison or even paying (43% of smartphone users use it to pay), smartphones play a large role in the world of physical retail. At the same time, improving the welcome and experience of visitors is a real lever of attractiveness for brands. At The Keepers, we have therefore developed an innovative 3-in-1 digital solution to improve the visitor experience and allow them to always be connected. The Keeper Flash 360, our phone charging station with portable batteries, secure lockers and self-service cables, is the most complete solution on the market for large specialized stores.
Whether you are a medium or large specialized store, if you welcome the public, it is essential to look at the customer experience. The services offered to visitors represent a real lever for customer satisfaction and loyalty. They are not limited to simple business transactions, but are important tools to elevate customer experience to the next level. By proactively responding to the needs of your visitors, you can differentiate yourself from your competitors. Today, many places open to the public offer their customers services such as hydroalcoholic gel dispensers, free wifi, left-luggage services or even phone charging stations (secure lockers, portable batteries, etc.) in order to differentiate from the competition.
"External batteries have become essential to offer to your visitors in order to attract and retain a young and dynamic clientele. These offer many advantages:
Increase the average time spent on site (and therefore the average basket).
Allow spontaneous interactions with your customers.
Adapts to all devices (thanks to 3 types of cables).
Allow your customers to maintain their mobility because they work without being plugged into an outlet and are easy to take anywhere."
In order to improve the customer experience and the reception of the public, we have developed our phone charging station: the [Keeper Flash 360] (flash). Thanks to field observation, we noticed a gap in existing phone charging solutions. This is why, in order to meet all charging needs, we have designed our terminal with 3 distinct parts:
Portable batteries: visitors can borrow a portable battery to stay connected during their visit with the only deposit being their telephone number.
Secure charging lockers: visitors' phones are placed during charging in lockers locked by a code chosen by the user.
Exterior charging cables: visitors can use their phone while charging using self-service cables.
This hybrid solution makes it possible to provide a complete and adequate solution to all users in a secure manner.
An all-inclusive service: real-time monitoring, integrated 24/7 telephone assistance, replacement of worn and obsolete cables. The service is autonomous and always functional, your teams have absolutely nothing to do and are not requested.
Maximum security: In order to ensure the safety of phones inside the charging lockers, the machine has a code cover, privacy filter and random keypad.
Hybrid use: possibility of leaving your phone in secure charging lockers (25% of uses on average), borrowing a portable battery (40% of uses on average) but also recharging your device via charging cables exteriors (35% of uses on average).
Data collection: detailed monthly reports, [customizable survey module] (successes) directly integrated into the interface to interact with users and collect their opinions.
*The charging station without portable batteries is also available: the [Keeper Flash 360] (flash).
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