With the rise of online commerce, customer satisfaction has become a major challenge for attracting customers to stores. Measures are being implemented to improve customer service and increase customer comfort in physical stores. With this in mind, at The Keepers, we are developing innovative customer services to revolutionize the shopping experience, differentiate ourselves from the competition, and build customer loyalty. We have developed a phone charging station service for stores and large specialty retailers: the Keeper Flash.
As retail specialists, we developed our phone charging station, the Keeper Flash, based on our customers' specifications to best meet the needs of stores and supermarkets. Through field observation, we identified a gap in existing charging locker solutions. Therefore, to meet all smartphone charging needs, we designed our station with two components:
Flash&Go - Secure charging lockers: Your customers' phones are left outside while charging.
Flash&Use - External charging cables: Your customers can use their phones while charging.
This hybrid solution improves customer service for everyone, both those who don't have their cable with them and those who want to keep their phones while charging.
Optimal service quality: real-time monitoring, integrated 24/7 telephone support, replacement of worn and obsolete cables. The service is autonomous and always functional; your teams don't have to do anything.
Data collection: detailed monthly reports to allow you to measure the proper sizing of the service; [survey module] (successes) directly integrated into the interface to interact with your customers.
Maximum security to ensure the safety of phones inside the charging lockers:
Our solution offers several advantages over spaces with outlets:
Thanks to integrated charging cables, customers don't need to carry their own charging cable, so everyone can use the service.
You get a direct return on investment: your customers use the charging time to shop in the store and don't need to stay next to their phone.
The service is easy to identify and gives the store an innovative image.
The customer survey module (success) allows you to interact with customers in real time to gather their feedback and improve their in-store experience.
Our phone charging station was developed specifically for retail and specialty stores, meeting specific specifications with specific innovations:
The ability to charge your phone using external charging cables (Flash & Use) for your customers who want to continue using their phone while charging (affects half of users).
Free 24/7 telephone support directly on the machine to offer a completely autonomous service. Store teams are therefore not involved.
A question asked at the end of use allows you to conduct surveys, the results of which are reported to you monthly. Responses are collected while the phone is still charging (fresh) and by a machine (neutral), so the user is better able to provide their feedback.
In addition, benefit from The Keepers multi-service effect on our other innovations for specialty stores and supermarkets, such as the [motorcycle helmet locker] (jet) or our connected [hand sanitizer dispenser] (datastation).
*The 3-in-1 version with portable batteries is also available: The Keeper Flash 360.
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+33 1 84 19 37 90
